Virgin Media didn’t turn up to install TV and WiFi

[mikeyoung1978]

An Engineer was booked in to install Virgin Media/Wifi today between 1pm - 6pm but didn’t show up. I waited in all day, they then sent a broken answer phone message at 7:10pm saying it’s was due to the bad weather (fair enough) but will now not come until the 18th December which is 25 days time, leaving me with not internet or TV from Monday as I’ve cancelled Sky after 20 years. I think it’s an absolute disgrace to have to wait 25 days as it’s something that isn’t my fault and for a company of Virgin Media’s stature isn’t good enough. They’re very quick to sign you up and promise you the world, to say I’m angry and disappointed is an understatement 😡 any advice to sort this out would be much appreciated.

[goslow]

Speak to the pre-installation and delivery team 0800 052 1734 to express your dissatisfaction and try to get the date brought forward.

Start keeping detailed records of all comm's with VM and, in particular, capture an offline record as evidence showing your original installation date was today. This will help ensure you get paid the correct compensation, starting with a sum of £30.49 for today's VM no-show

https://www.virginmedia.com/help/billing-and-payments/automatic-compensation

[newapollo]

Hi mikeyoung1978 

You could try calling the pre-installs team on 0800 052 1734 and ask them if they can bring the installation forward. 

They are open  8:00am to 9:00pm  Monday to Friday, and 8:00am to 6:00pm Saturday and Sunday

(It can take a couple of days for a member of the forum team to pick up your post)

VM can send out a QuickStart pack if the premises previously had VM so you can install the equipment yourself, although previous occupiers may have removed the VM box and cables.  Have a look around for any internal boxes which may have the NTL or Telewest insignia on instead of VM, if so they are names of the original cable telco's and should work. There should be an external omnibox, often brown or gray, If there is then try tracing the cable/s from it to see if there is an actual internal connection point.

[Matthew_ML]

Hey mkeyoung1978, thank you for reaching out and a warm to the community I am sorry to hear about this.

I can see you spoke to the team, did they manage to help at all?