Virgin Media Pre-install woes

Kevin from the VM Executive team has confirmed that VM cancelled the work order claiming that they never received the Way Leave permission. I proved that they did as I have written confirmation from the Council.

VM have had to eat their words!

VM have tried to play fast and loose, cancelling the original contract and then trying to get me to agree to a new contract at a higher price, for a shorter period and then told me that a new installation is due to occur on 7/2/24. They have said that no compensation is due.

I dispute this and I have not agreed to the new contract, the fault rests entirely with VM and they are required to compensate me for all of the delays. As far as I am concerned if it is this fubar just to get a new install done, how can it be any less fubar when you receive the service and develop an issue or at the end of the contract?

Fortunately I know contract law and VM are trying to force new conditions on me that I don't agree to, so no new contract can be formed without my agreement. If need be I we will take this to arbitration and let the Ombudsman decide, or they can negotiate in good faith, but there seems to be none of that occurring and I am questioning why on earth I would want VM in the first place.

I tried to get VM so that I had a secure and reliable connection to the hospital and unfortunately that has proven completely unreliable.

I have requested a NOWTV install to ensure I have a secure phone lime to the hospital and it comes with basic broadband which is potentially sufficient to meet my basic needs.

I just feel so let down by VM, it has so changed compared to what it used to be.