Virgin Media Installation Team have put connection point on private property.

[iambiggles]

I'm not a Virgin customer, but Virgin Media have been cabling out street (with the usual massive inconvenience of being blocked into our own house).  All up and down the road they have put the connection point on the pavement (so on public property, which is fine). On our property they have taken in on themselves to removed one of our Block Paving edging slabs and put in in its place, even though the pavement is right by it.

I need it removed and moven back to public space as its currently on private property (ours, without our permission)

The complaints procedure if you're not a Virgin customer is impossible and the chat functionality doesn't work.

How do I get this sorted - ideas??

[-tony-]

How do I get this sorted - ideas??

via the phone - about impossible as they wont have a clue what you are talking about - via this place - staff will pick the thread up and pass a request down the line which may get something done but is likely to be ignored working on the assumption you will get fed up and go away

if the contractors are still there and you are 100% sure its your land - not an access strip that you have 'acquired' then they may do something

or if you are [again] 100% sure its your land sort it yourself - thats about the only way something is sure to happen

its fair to say expect nothing from VM and you wont be disappointed 

[goslow]

You could post some photos of the issue on here and they may be referred on by the VM forum team when they get here, usually within a few days.

Alternatively, see if you can find an information board somewhere within the works area and contact the sub-contractor directly.

Or look up the works here

https://one.network/

find the permit number and contact your local council/highways authority, who authorise the works, and get the contractor information.

VM is ultimately responsible for the work but relaying info through VM could well be a slow process with little/no useful outcome at the end of it.

[Client62]

We would have agreed to a VM street cabinet on our land if that had been needed to secure a RFoG
connection for us and the adjacent properties !

[jpeg1]

As advised above, the only way you can get contact with Virginmedia in a case like this (and you are by no means the first!) is the wait for a VM person to pick up this thread. They have little authority to get anything done, other than to pass a message that may or may not get through VM's archaic system to the contractor that did the work.

By then the contractor may have moved on to dig up someones else's drive or garden, and VM will follow their usual policy of doing nothing in the hope that you will give up and stop bothering them. 

Or you can just dig it up yourself, cut any cables that intrude onto your land (there are no harmful voltages in them) and restore the surface. Make sure you take plenty of photos for evidence of what they have done.