Virgin Media Connect App cannot find hub

[LeviStubbsToe]

For several weeks now my Virgin Connect App has not been able to find my hub 4 or wifi pod. Initially it all worked well & as far as I know nothing has changed to cause the current problem. I have tried uninstalling & installing the the app again, clearing the cache & rebooting the hub numerous times but nothing has worked. Looking through the forum, there are several people with the same problem but nobody seems to have an answer. Can Virgin Media provide some feedback please?

[roy247]

Do you also get this message when trying to use the app,

[LeviStubbsToe]

Yes, but my message also includes my wifi pod with a ! by it.

[roy247]

Been waiting for a fix for this since last October, been through all the reset this and that, it does it on every device I try it with so the problem is clearly at Virgin's end and after the usual PM's I got the "our team are looking into it". 

[Daniel_Et]

Hi @LeviStubbsToe, thank you for your posts.

We're sorry to hear about the problem you're having 😔

What type of device are you using? Also, do you have location services turned on?

Please pop back to us at your earliest convenience.

Regards,
Daniel

[CJ23]

Hi I took had this same issue and tried exactly what you did which did not work. But I was successful in installing the app via my Google account on my Redmi phone which somehow is working well. I am able to connect to my Hub and make whatever changes ets the app allows me to. I feel the app works well on Android 13 update. Try installing the app on a phone running android 13