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Virgin Hub 5

andreiambrosie
Joining in

on ‎09-04-2024 15:18

Last time when I've upgraded to 1Gig I was sent a Virgin Hub 5 altough I have made a new contract a few days ago that said I have upgraded from 500mbps to 1Gig and I will get a Virgin Hub 5 and I am being charge £35 for activation. If I already have the Hub 5 do I need to change it to the new and if I don't I will still be charged that sum if I will send the new hub back?

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2 REPLIES 2

Adduxi
Very Insightful Person
Very Insightful Person

on ‎09-04-2024 15:30

So you just arranged a new contract and that's all?  It just sounds as if VM are treating this as a new user, hence the Hub 5 despatch.  You couldn't make this stuff up really.  I would ring VM and dispute the Hub 5 charge and stop the despatch of the "new" Hub 5.  All they need to do is send the new config file to your existing Hub.

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legacy1
Alessandro Volta
In response to Adduxi

on ‎09-04-2024 17:15

They want to simplify the system so new hub 5 and activation it is

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BQM, Test for outgoing ports and SSL/L2TP VPN test

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