Very unstable connection and need outside wire moved.

[PATT3N]

Hello,

I had a brand new VM connection (1gig) installed at my property last month, unfortunately the connection is very unstable. I have left it to see if it would settle down as it is a brand new connection , but unfortunately it has gotten worse.

I'm also not happy with the cable on the front wall of my house and would like it moved over about two feet (an easy job to do) and don't mind paying for this to be done. 

Is there anyone that can help me with this as I have found it difficult to get in touch with VM through the website.

Many thanks in advance.

[PATT3N]

Just a quick Bump to see if anyone can help. Cheers.

[Tudor]

Don’t bump posts, they just go to the bottom of the queue and are against forum rules. 

The primary place to report faults or for service requests is Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post. This board is not a fault reporting system.

[PATT3N]

I bet you're a laugh on a night out.

Cheers.

[Sabrina_B]

Hi @PATT3N 👋.

Thanks for reaching out to us, sorry to hear that you are having issues with your service. So that we can assist you we would need to bring you in for a private message. Please look out for the envelope on the top right of your web browser or if you are using a mobile device, it will be located under your profile icon.
 

Thanks.
 

Sabrina

[PATT3N]

Thanks Sabrina, really appreciate it.