VM connect not connecting hub 4

[hbrown1609]

Still can’t connect to VM connect as saying can’t find hub. 
have spoke to customer services and still not resolved. 
Phones etc all connected to WiFi no trouble, app uninstalled numerous time and hub restart done numerous times. 
any one able to help??

[jpeg1]

There is a known problem with the Connect app and the Hub4. It's been reported on here before. 

Delete the app, then do a factory reset on the Hub.  You can do everything you need by logging directly on to the Hub at 192.168.0.1. 

[hbrown1609]

 any ideas??

[Client62]

1) You must have uninstalled the VM Connect app from all devices in the home.
     ( don't expect to progress until this is done )

2) Press RESET on the Hub 4 for 60 Seconds and then leave the Hub 4 powered on to complete the reset.
    ( don't power the Hub off as the VM notes suggest this stops the reset )

3) Do not reinstall the Connect app, or your Hub 4 menu will quickly fail again.

4) To access http://192.168.0.1/   
+ VPN / Apple Relay etc must be OFF. 
+ The web browser must not block access to HTTP websites.

[hbrown1609]

It lets me enter password, the select preferences and nothing just blank screen…..

[jpeg1]

If you have followed @Client62's instructions carefully, try again with a different browser.

If that doesn't work, you'll need to report the Hub as faulty.  You can try phoning in but if you can't get help that way wait for a VM person to pick this up.

[Client62]

I suspect once again we are at the Man / Horse / Water impasse.

[Adduxi]

I would also suggest this sort of admin work is done via a direct wired connection.  I would never access the Hub's console over Wifi, but that's just my personal preference.