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VM connect not connecting hub 4

Joining in

I have also had the same issue for the past four months. I have done countless reinstall and router restarts but nothing seems to work.




Forum Team
Forum Team

Hi @Kooljay 

Thanks for posting and welcome to the community. Sorry to hear you're not able to connect to the app.

Have you got a VPN active on your device?

Forum Team

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hi John, no I don’t have a VPN connected, I sit next to the router and it’s still cannot find it

Thank you for that information. We are happy to take a look into this.

I will private message you now to confirm your details.