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VM cable box

Monica3
Joining in

Hi, the outside virgin media cable box / cover has been knocked down from the external wall. It has been like this since we had a bad storm and needs replacing/fixed. I couldn't find anywhere on the Virgin Media help site to request a replacement - how do we go about arranging this please?

1 ACCEPTED SOLUTION

Accepted Solutions

Adduxi
Very Insightful Person
Very Insightful Person

Please post a photo to allow VM to assess the damage.  If you wait here a day or two a VM Mod will pick this up and discuss.

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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3 REPLIES 3

Adduxi
Very Insightful Person
Very Insightful Person

Please post a photo to allow VM to assess the damage.  If you wait here a day or two a VM Mod will pick this up and discuss.

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

Monica3
Joining in

IMG_8574.jpeg

IMG_8583.jpeg

Hey Monica3, thank you for reaching out and I am so sorry to hear about this, also a very warm welcome to the community.

I am going to send you a PM now to look into this.

 

Matt - Forum Team


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