Virgin Media Virgin Media Community

Monica3 · 2 weeks ago

Hi, the outside virgin media cable box / cover has been knocked down from the external wall. It has been like this since we had a bad storm and needs replacing/fixed. I couldn't find anywhere on the Virgin Media help site to request a replacement - how do we go about arranging this please?

Adduxi · 2 weeks ago

Please post a photo to allow VM to assess the damage. If you wait here a day or two a VM Mod will pick this up and discuss.

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

See where this Helpful Answer was posted

Adduxi · 2 weeks ago

Please post a photo to allow VM to assess the damage. If you wait here a day or two a VM Mod will pick this up and discuss.

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

Monica3 · 2 weeks ago

Matthew_ML · 2 weeks ago

Hey Monica3, thank you for reaching out and I am so sorry to hear about this, also a very warm welcome to the community.

I am going to send you a PM now to look into this.

Matt - Forum Team

New around here?

Virgin Media Virgin Media Community

Virgin Media Virgin Media Community

VM cable box