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Upgraded 1gbps speed after upgrade not applied to account?

Zeeshanhaider
Joining in

on ‎09-09-2024 09:07

Hi,

I recently signed up to the M500 package and then used volt option to supercharge to 1gb speed. This is being reflected on my account however the download speeds are exactly the same as previous and 512 mbps. I am connected directly to router with Ethernet cable. Also using samknows test and this is the speed that is coming through to my address. Speeds of upto 2gbps are available to my area. I have tried  multiple time to get through on message option and when finally got through this morning told engineer needs to come out? I would have thought some updated settings need to be pushed through to my router rather than an engineer coming out?

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5 REPLIES 5

jbrennand
Very Insightful Person
Very Insightful Person

on ‎10-09-2024 16:23

In the Hub settings > Configuration Data - what values are in the down/up boxes for Max Data Transfer Rate ?  These are in bps - not Mbps.


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John
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I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & TNT sport), x3 V6 boxes (1 wired, 2 on WiFi), Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's & TP-Link Archer C64 WAP. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones.
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Steven_L
Forum Team
Forum Team

on ‎12-09-2024 17:02

Hello Zeeshanhaider,

Welcome to the community and thanks for taking the time to post here on the forums. I’m sorry to hear of the issues that you’re having with your connection speeds. The team would have tried everything they could to resolve the issues remotely before booking an engineer visit for you and once they couldn't resolve the problem, they would have booked the visit for you. If you get the chance, please can you let us know how the visit goes.

Kind Regards,

Steven_L

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Zeeshanhaider
Joining in
In response to Steven_L

a month ago

Thanks. Engineer visited today and downloaded config file and rebooted router. Did not work. He said he will message the IT team regarding next step and message me by Wednesday. Left me his mobile number to ring incase he did not contact me. I must say both the engineers I have had have been really friendly and helpful 

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Akua_A
Forum Team
Forum Team
In response to Zeeshanhaider

a month ago

Thank you for the update @Zeeshanhaider In this case, please bear with our team while the work on this for you. If you need any further help after Wednesday, please pet us know and we will do our best to help from here 🙂

Akua_A
Forum Team

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Zeeshanhaider
Joining in
In response to Akua_A

4 weeks ago

The Virgin Media team must have worked some magic in the background as got a message that should be fine now. It seems to have sorted the issue!

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