Upgrade processing time

[joninte2]

I was offered 1Gb service in my account portal, I’ve signed up for it at £29pm However, that was near a week ago, no activity. Also I have received two different order numbers for the package.

Got hold of the useless customer service.

First response, I’m not a new customer so I won’t be allowed to have it. Round and round we went, wouldn’t acknowledge the order number or the fact that’s it’s offered in my account area.

How long do they normally take to do an upgrade?

[jbrennand]

Upgrades can take up to two weeks.

Check with the Sales team on 0800 183 1234

[Sabrina_B]

Hi @joninte2 👋.

Thanks for reaching out to us and welcome to the Community Forums. Sorry to hear that your package has not been applied, so that we can look into this further we would need to bring you in for a private message. Please look out for the envelope on the top right of your web browser or if you are using a mobile device, it will be located under your profile icon.

Thanks.

Sabrina