@CarrieD1 wrote:
Struggling to find a way to speak to someone about problems in different locations when I'm not a customer. Cables not buried in paths and left laid in bushes, ongoing problem being found during improvement works and now preventing works taking place. Can anyone advise who I can contact that will speak to me?
Carrie, the problem is that as you aren’t a VM customer, communication with them tends to fall at the first hurdle!
These cables, do they run from the street to a (normally) brown box attached to the outside front wall of your house, or do you not have said brown box and the cables seem to run next door?
The reason I ask is that in the former case, were you to simply cut the cables away and dump them, nothing will happen other than it might become problematic should you want to take up a VM service in future. In the latter case, doing this would result in your neighbour losing connectivity, and the possibility of aggro with them!
Assuming that you aren’t a current VM customer, and aren’t intending to be one, I would suggest that you ‘accidentally’ sever the cable as part of your improvement works (it’s perfectly safe, they aren’t ‘live’ in the conventional sense), and see what happens.
