Unable to complain to Virgin Media as a non-customer

[AW5]

Virgin Media visited my house when I wasn't there and put a cable through my garden and path - damaging my path and filling the channel with cement. They also put a box on my wall. My house is being sold and the future owners ordered the cable for when they owned the house. The engineer installers were told by 2 neighbours not to install this as they knew we didn't want this as we had already sent them away 2 weeks earlier. My neighbour also gave them my mobile number to ring me asap but they chose to ignore this. This was wilful trespass and they damaged my property. 

I managed to contact customer services who promised a call back within 48 hours - of course they didn't phone back.

Does anyone know where to send a solicitors letter as I want compensation to replace the path and remove the cable and box.

Looking at previous messages Virgin Media has Customer Services by name only.

[jpeg1]

Our registered office is: 500 Brook Drive, Reading, RG2 6UU Registered in England and Wales Company No. 2591237

[Roger_Gooner]

You say "future owners", so have you exchanged contracts? If so they will almost certainly be the new owners and you have little to worry about.

[AW5]

The contract will not be signed for at least 4 weeks, so it is still my house.

[Roger_Gooner]

The future owners clearly intend to sign, so forget it and get on with your life as you must have plenty to do with house move and other matters.

[IPFreely]

Your buyer placed an order VM fulfilled the first part of having been told by your potential buyer they could go ahead and that your potential buyer had the right to provide permission.

Assuming this is the case and nothing untoward happened your buyer would seem the party to send legal correspondence to in the first instance. 

[John_GS]

Hi @AW5 

Thanks for posting and welcome back to the community.

Sorry to hear of the confusion with the Omni box.

I'll send you a PM now to assist further.