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Tv and phone quickstart not delivered

Catriona1
Joining in

My quickstart was due to be delivered on the 30th July for broadband, TV and phone, only a broadband quickstart was delivered.  I have  used the live messaging service to try and sort three times now, with delivery promised twice and when I check up they have no trace of it.  The third time they have said they will send a technician out and gave me an appointment and said this would be confirmed by email.  Still no confirmation by  email or appointment listed in my virgin media.  I'm now over a week with only broadband setup and don't know what to try next.

3 REPLIES 3

goslow
Alessandro Volta

The landline is provided from the back of the VM hub via an adapter. Do you have the adapter?

21-cv-connection-to-hub.jpg

 

Matthew_ML
Forum Team
Forum Team

Hey Catroina1, thank you for reaching out and a warm welcome to the community I am so sorry to hear about this.

I've taken a look and I can see you've spoke to the team since this post, did they manage to help at all? 

Matt - Forum Team


New around here?

All fixed, thanks