Non-Delivered QuickStart Kit
As many have posted, I also have not received my QuickStart kit, despite moving in to my new house yesterday, which was when it was meant to be delivered.
Despite receiving a text in the morning saying it would be delivered today, I received a text two hours later saying it had been cancelled - given it is clearly a known issue, given the volume of posts on the same topic, this is absolutely ridiculous to keep me in the dark until the day. I work from home regularly and so had no ability to make a change and figure something out.
It feels extremely scummy, to keep customers in the dark and then when I called up, I was told it was an issue with Yodel due to the storm - that is also clearly not the case, as other customers have been told different things last week.
We are currently stuck without internet for who knows how long, and we are very unsure what we can do - is there any action we can take with the communications ombudsman? Can I physically go and collect the kit from somewhere?
