The usual can't find box

[Melliker]

I live in a fourth floor flat

It's a 60s build so has more junction and random boxes than a very boxy thing. Offered quick start today had a look and can't see any virgin or telewest boxes should I change to an engineer or keep looking lol

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Book a technician install. In a flat there may be internal connections to be changed. 

[Carley_S]

Hi @Melliker 

Welcome to the community forums 

If you've not been able to find a faceplate with a Virgin Media, NTL or TeleWest logo, then this might have been removed by the previous tenant/owner of the flat. If you're renting the property, please do ask your landline or property owner or lease holder for permissions to install in the home just in case this was removed by them. 

Should you then be able to go ahead, book your install with a free engineer, if only a chargeable appointment is showing online, book this as a QuickStart install and either call our pre-install team on 0800 052 1734 or get back in touch with us here and we'll both be able to convert the appointment to a manned install for you,