on 10-03-2024 11:02
I moved into my new apartment where the Virgin fiber was eligible but a technician had to come because no one has ever lived in the apartment and it was a first connection.
The fiber arrival to the apartment is in the machine room (picture 1 with box), where you'll find the washing machine, the ventilation system and all the things you need to store.
In the living room, there's a second connection next to the TV (picture 2 - wall living room). I needed to have the box there because I need to connect devices using RJ45 for low latency, stability and speed.
The technician made the connection in the machine room and plugged in the box on top of the Virgin set-top box.
He left, telling me that the box could never be installed anywhere else in the apartment, and I know that's not true because I've seen Virgin fibre boxes installed on the living room socket in other apartments in the residence (they're the same apartments throughout the residence). I end up with a high speed fiber that is completly pointless as I need to connect all the devices in wifi with low latency and poor signal that need to cross the walls. Otherwise, I would need to pull a 10m RJ45 across the apartment and the living room.
on 10-03-2024 11:11
That looks like the new fibre Hub 5X? If so, the connection in the living room is no use for that Hub. However there seems to be ethernet sockets in the room? Where are those connected to? You might be able to use those points to connect to the Hub?
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10-03-2024 11:24 - edited 10-03-2024 11:29
Your living room connection is copper coaxial cabling (for DOCSIS internet). The Hub5x you have been given is next generation XGS-PON full fibre kit, so has to be installed where the fibre terminates as you have fibre going directly into the hub. As per the above post, the adjacent RJ45 ports should connect to the central location, so all you have to do is patch these into the hub ports..
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on 10-03-2024 11:54
Those sockets marked 03 & 04 a definitely RJ45s, you need to find where these go. Also have a look behind the blank plates in machine room, especially the one with yellow on it. Why is there a European 2 pin plug in that socket in the living room?
on 10-03-2024 18:10
One of the white boxes in that room with doors on is likely to be a little networking enclosure which will allow you to patch through to the data outlets in the living room.
Also buy some plug adaptors for your schuko plug (or replace the cable), you will destroy a UK socket if you force a plug into it. https://cpc.farnell.com/brennenstuhl/1508533/travel-adaptor-earthed/dp/PL11280