Showing results for 
Search instead for 
Did you mean: 


Joining in

Been told 3 times that a spotter has been arranged to come to my new property, when asked about it I get told I can’t find out anything without my new account number, which I can’t get until a spotter has been and checked. Rest of the road have virgin and after a rude phone call with someone from virgin it turns out I might be able to have it. Box to send the equipment back has been here for ages now, but still no sign of anyone 


Problem sorter

Hi @ Joshhurrell,


Thank you for reaching out to us here, welcome to the community.
I am sorry to hear of the difficulties you are having, I would like to take a look at this for you and see what I can do to help. In order to do so I will need a little bit more detail so please check out the little envelope icon in the top right hand corner of your screen for a private message from me
Thank you

Here to help! I'm an install manager helping out whilst working from home. Find out more