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Solid red light on hub but broadband working

Joining in

I've looked at the threads and have rebooted the hub but not reset it as I need the broadband and don't want to mess it up.  Is this something I can ignore or should I do something and if so, what.



My crystal ball suggests this might be a Hub 3, on that basis ...

Login in to the Hub 3 menu at use the numeric HUB PASSWORD from the bottom side label. ( this is not the Wi-Fi password )

Run the Network diagnostic tool Scroll down through the results and find the Temperature entry. Is it Normal ?

Forum Team (Retired)
Forum Team (Retired)

Hi Jane25 👋

Thanks for posting, and a warm welcome to the Forums.

I'm sorry to hear you're seeing a red light on your Hub. I'm going to send you a private message shortly, to assist further. Please look out for it in the top-right, white envelope or by tappign your profile picture and selecting "Messages".


Reece - Forum Team

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