Shortening a fibre cable.

[ThatVirgiGuy]

Hi,

I've moved into a new house, where there was already a fiber cable installed.
This fiber cable has been glued in several spots, and seems to be impossible to pry off.

However, on the spot where I want to put my router, this cable has actually a few loose spots: So I should be able to actually cut that fiber cable right there.

Does anyone know if this is possible? What particular tools would I need for this? What dangers/risks are there?
I'm very reliant on my internet (me and my wife work from home), so I can't have it happen that the internet would break down.

If shortening this cable is not possible to do by myself, is it possible to get Virgin to create a new cable/connection on the premises?

Any advice is appreciated.

[Cardiffman282]

Yup get VM to do it via a no fault call out via customer services on 0345 454 1111 / 150 @£25.

[Rosebush18]

“Fibre cable’, is it fibre or cable? They are not the same at all?

Honestly don't even think about doing it yourself, get VM to do it for the price of £25, which isn’t too bad really!

[ThatVirgiGuy]

Awesome: Thanks both for the answers! I'll be giving Virgin Media a call.

[carguy143]

Is it a thin cable with a green plug on the end? If so that is likely a fibre cable. A picture would help if you still need support. 

However, if it is a fibre, when Virgin carry out installations they use pre terminated fibre to aid the installation process and reduce the risk of errors. The reason for this is fibres are very sensitive to any contaminants on the cable such as dust, oils, or even an unclean cut: all of which can impact light levels which will reduce performance and connection stability. 

Here's a photo of my fibre install. As you can see the wire is very thin compared to a normal phone line.