Service Availability - Address Issue

Hi All,

Virgin Media infrastructure was recently installed in our area and residents have been getting connected for the last 3 months or so. On the postcode checker - everyone on my street has availability, but not my property. All the neighbours who are served from the same telegraph pole (the connections are overhead lines) also have availability showing and some have signed up already, yet my address is still showing unavailable.

I've come across a couple of posts in the community forum where people have had the same issue, and it seems only moderators/admins are able to have the issue updated in the database. Is there anyone who can help with my case please?

I did already try to ask for help using the WhatsApp channel but have had no response since I raised the query yesterday.

TIA,

Brett