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Replacement cables

Joining in

I've had virgin media for quite a few years now, and recently noticed cables have started to deteriorate, I have tried to contact VM via phone and been bounced around until I've hung up, I am simply trying to find out how I can get all internal cables replaced


Alessandro Volta

Have any of your services deteriorated?

Hub 5, TP-Link TL-SG108S 8-port gigabit switch, 360
My Broadband Ping - Roger's VM hub 5 broadband connection

Not as of yet, but where terminals connect to devices I can see bare silver wire at the flexible part, also whatever the tubes connector is, it has started to brown like it's burnt

It would help to see some photos. 

I'm not a Very Insightful Person (just a little bit, sometimes). I don't work for Virgin Media (but then nor do any of the offshore customer service agents).

Hiya Tiggs1, 

Thanks for posting this on our Community Forums, sorry to hear about these old cables and your struggle in getting help with them on the phones.

We can help with this request by booking a technician visit to replace internal cabling, the fact you've mentioned a possible burning risk makes this a priority of course. 

I'm going to send you a Private Message so we can get a technician booked in.

Speak soon!


Hi Tiggs1,

Thanks for chatting with me in our PM's 🤗 I'm glad we managed to get a technician sorted for you. If you do need to check, change or cancel the appointment, you can do so on your MyVM App 🙂 

Please let us know how it goes and if you need any extra help afterwards!