Removal of virgin box

[Anonymous]

Hello,

I have called virgin 6 times since April and have been told someone will ring me back.

I have moved in to a new home, the virgin box outside the house is hanging off. I have a child around and need this box removed.

I am not a virgin customer, and have had no tv in my home since April because the terrestrial tv outlet has been replaced by a virgin white box.

I have tried freeview boxes and failed miserably.

I just want to watch standard tv with my child.

Could you advise me on these issues please?

[goslow]

It's rare on here that VM responds to deal with cable issues from old installations where the homeowner is not a current VM customer.

If you want to watch Freeview TV, you need to employ an aerial installer to either fit a TV aerial or reinstate whatever Freeview connection was there before. A charitable aerial installer might reattach the VM wall box outside for you.

Alternatively, sign up for a VM package with TV included and make use of the VM cabling.

Someone from the VM forum team will reply here within a few days to give you an official VM response.

[jpeg1]

Alternatively, the charitable aerial installer might remove the Virginmedia box and bin it. You don't need it and it doesn't have to stay there. 

[goslow]

That would be a very charitable aerial installer.

[jpeg1]

Since the box is already hanging off the wall, it isn't going to take much work. 

[Anonymous]

this is what it looks like. I’d happily pay I just want it gone.

[Adduxi]

Well that's a bit of a mess, never mind an eyesore !!  Fibre install as well?

[jpeg1 · Accepted solution]

The OP has contacted VM six times and had no help.

If VM can't be bothered to remove their equipment then unfortunately it will have to be a DIY job.  Since there are no voltages on the cables, no harm can come from cutting them and removing the boxes.

With a small child around, this is a safety issue. 

[jpeg1]

You can cut those wires easily with a strong pair of scissors, and put the box in the bin.

If you happen to live near me I'll come and do it for you, no charge. Send me a PM with your postcode.

[goslow]

Alternatively, it would be less than five minutes work to put the contents of the box back inside and secure the lid to make it 'safe'.

Advice to chop unwanted VM cables is all well and good (some may need/want to do it) but having a VM fibre connection in place at a property is always a useful backup option IMO.

Even if you have zero intention of using VM now, or in the future, if you run in to problems with your existing supplier, or you develop a technical problem with your existing connection, the VM line might be a useful fall-back. Chopping the existing connection may make the property unserviceable to VM and remove a future connection option.