Forum Discussion

Anonymous's avatar
Anonymous
2 years ago
Solved

Removal of virgin box

Hello, I have called virgin 6 times since April and have been told someone will ring me back. I have moved in to a new home, the virgin box outside the house is hanging off. I have a child around a...
  • jpeg1's avatar
    jpeg1
    2 years ago

    The OP has contacted VM six times and had no help.

    If VM can't be bothered to remove their equipment then unfortunately it will have to be a DIY job.  Since there are no voltages on the cables, no harm can come from cutting them and removing the boxes.

    With a small child around, this is a safety issue. 

goslow's avatar
goslow
Alessandro Volta
2 years ago

Alternatively, it would be less than five minutes work to put the contents of the box back inside and secure the lid to make it 'safe'.

Advice to chop unwanted VM cables is all well and good (some may need/want to do it) but having a VM fibre connection in place at a property is always a useful backup option IMO.

Even if you have zero intention of using VM now, or in the future, if you run in to problems with your existing supplier, or you develop a technical problem with your existing connection, the VM line might be a useful fall-back. Chopping the existing connection may make the property unserviceable to VM and remove a future connection option.