Rejoined but account says inactive!

[Sniperlister]

How can I reactivate an old email account that was closed by virgin when I lost my job and I had to leave. 
I have now rejoined and went to log into the virgin media connect app, and it said my Account is inactive or closed and would not allow me to use the app. 

any help with this would be great, thanks

[Beth_G]

Hi Sniperlister

Thank you for your post, welcome to the Community Forums.

If your email account was deleted due to it not being attached to an active account, we're afraid that we would not be able to retrieve it. 

We can only apologise.

[Sniperlister]

Can the email be changed please? I need to access the virgin media connect app to set up my new router. 

thanks again. 

[David_Bn]

Thanks for coming back to us @Sniperlister.

Can you please confirm if you've registered for a self-care account with your new account number?

Thanks,

David_Bn