Received an email saying account could not be processed as an access already open at my address

[Gittygoat]

I ordered a package online and received my contract(07/08/24).  Then i received an email saying there was already an account at my address that needed to be closed (07/08/24).  The account that was still open was closed on the 09/08/24.  I called and was told when the account closed my order would automatically process and we would receive the equipment to set up TV and internet.  It is now the 14/08/24 and I have not received a welcome email or anything pertaining to the delivery of the equipment. Please advise.

Thank you 

[Megan_L]

Hi GittyGoat, 

Thanks for posting and welcome to our Community Forums 😁

Sorry to hear there was some confusion with your installation! 

I have checked your services on my side before writing this reply to you and it looks like everything is up and running now.

Could you let us know if that's the case? If you do need help, we're here for you!

Meg