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Really high ping. 150ms+

connert1992
On our wavelength

Monday

Hello, 

For the past 2 to 3 months the ping on my internet has gotten progressively worse. It used to spike every now and then but now it seems constant. I was going to upgrade my internet in the new year from 250mb to 500mb but I wont be doing so until this is sorted. I can only put it down to the fact that my Hub 3.0 is so old maybe? 

If anyone has any advice or a solution, I'm all ears because I'm just about fed up with it now. 

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3 REPLIES 3

Adduxi
Very Insightful Person
Very Insightful Person

Monday

Post the power levels, Pre and PostRS errors and network log from the Hub. Also setup a BQM to monitor your circuit www.thinkbroadband.com/ping

Once done we can comment.

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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connert1992
On our wavelength
In response to Adduxi

Monday

Sorry mate, I'm not very computer minded and what you just said sounds like a different language to me lol 

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Sabrina_B
Forum Team
Forum Team
In response to connert1992

Thursday

Hi @connert1992 👋.

Thanks for reaching out to us, sorry to hear that you are having issues with your service. So that we can look into this further we would need to bring you in for a private message. Please look out for the envelope on the top right of your web browser or if you are using a mobile device, it will be located under your profile icon.
 

Thanks.
 

Sabrina

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