4 weeks ago - last edited 3 weeks ago by Corey_C
Hi,
I signed up for a package today and booked delivery of the installation kit for 5th October. I have now received an email saying it's been changed to the 7th October.
Can I please change the date to get it sooner than this? I have tried to sign up to get a VM account to do this but as I don't have my new account number yet, I cannot do this.
Thanks.
4 weeks ago
VM will have their own reasons for this. The date is probably not negotiable, but a VM person may offer to help if you wait here.
4 weeks ago
You could try calling the pre-installs team on 0800 052 1734 and ask them what's happening. You might possibly be able to get it up and running quicker if you ask for a manned install.
They are open 8:00am to 9:00pm Monday to Friday, and 8:00am to 6:00pm Saturday and Sunday
(It can take a couple of days for a member of the forum team to pick up your post)
3 weeks ago
Hi ManUtdFan333 👋 Welcome to the community forum! Thanks for posting.
Sorry to hear these concerns about your installation date.
Sadly we are a bit limited with what support we can offer for pre-install issues via the forum. It's highly likely that there's a reason the date has been pushed back (it may be due to some pre-installation works which would need to be completed ahead of your installation.)
We'd recommend you get in touch with the Pre-installation team by phone on 📞0800 052 1734 who can provide further insight and support on your installation date if needed.
If you have any further issues once your services are installed and activated please do get back in touch and we will be here to help.
Thanks for your patience in the meantime! Wishing you all the best. 🌞