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QuickStart install pack delivery date changed

ManUtdFan333
Joining in

Tuesday

Hi,

 

I signed up for a package today and booked delivery of the installation kit for 5th October. I have now received an email saying it's been changed to the 7th October.

 

Can I please change the date to get it sooner than this? I have tried to sign up to get a VM account to do this but as I don't have my new account number yet, I cannot do this.

 

Thanks.

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2 REPLIES 2

jpeg1
Alessandro Volta

Tuesday

VM will have their own reasons for this. The date is probably not negotiable, but a VM person may offer to help if you wait here. 

 

- jpeg1
My name is NOT Alessandro. That's just a tag Virginmedia sticks on some contributors. Please ignore it.
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newapollo
Very Insightful Person
Very Insightful Person

yesterday

Hi @ManUtdFan333 

You could try calling the pre-installs team on 0800 052 1734 and ask them what's happening.  You might possibly be able to get it up and running quicker if you ask for a manned install. 

They are open  8:00am to 9:00pm  Monday to Friday, and 8:00am to 6:00pm Saturday and Sunday

(It can take a couple of days for a member of the forum team to pick up your post)

Dave
I don't work for Virgin Media.
I'm a Very Insightful Person, I'm here to share knowledge.
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