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QuickStart install pack delivery date changed

ManUtdFan333
Joining in

on ‎17-09-2024 17:32

Hi,

I signed up for a package today and booked delivery of the installation kit for 5th October. I have now received an email saying it's been changed to the 7th October.

Can I please change the date to get it sooner than this? I have tried to sign up to get a VM account to do this but as I don't have my new account number yet, I cannot do this.

Thanks.

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3 REPLIES 3

jpeg1
Alessandro Volta

on ‎17-09-2024 20:20

VM will have their own reasons for this. The date is probably not negotiable, but a VM person may offer to help if you wait here. 

 

- jpeg1
My name is NOT Alessandro. That's just a tag Virginmedia sticks on some contributors. Please ignore it.
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newapollo
Very Insightful Person
Very Insightful Person

on ‎18-09-2024 20:10

Hi @ManUtdFan333 

You could try calling the pre-installs team on 0800 052 1734 and ask them what's happening.  You might possibly be able to get it up and running quicker if you ask for a manned install. 

They are open  8:00am to 9:00pm  Monday to Friday, and 8:00am to 6:00pm Saturday and Sunday

(It can take a couple of days for a member of the forum team to pick up your post)

Dave
I don't work for Virgin Media.
I'm a Very Insightful Person, I'm here to share knowledge.
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Molly_T
Forum Team
Forum Team

on ‎22-09-2024 14:57

Hi ManUtdFan333 👋 Welcome to the community forum! Thanks for posting. 

Sorry to hear these concerns about your installation date. 

Sadly we are a bit limited with what support we can offer for pre-install issues via the forum. It's highly likely that there's a reason the date has been pushed back (it may be due to some pre-installation works which would need to be completed ahead of your installation.)
We'd recommend you get in touch with the Pre-installation team by phone on 📞0800 052 1734 who can provide further insight and support on your installation date if needed. 

If you have any further issues once your services are installed and activated please do get back in touch and we will be here to help. 

Thanks for your patience in the meantime! Wishing you all the best. 🌞

Molly
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