Forum Discussion

JoshC117's avatar
JoshC117
Tuning in
2 months ago

QuickStart Delivery

Was interested to know if anyone who was promised a QuickStart Delivery within the last week has actually received their router yet? 

Router due for delivery today, twice I called at start of the week to re-direct this delivery to a different address (Virgin confirmed twice this had been done, said would be confirmed by email, low and behold no confirmation of this and account still shows original address..) 

Called yesterday and given a tracking number saying the router had been despatched, Yodel had the package and that it would “definitely” be delivered today. Yodel tracking says the package is still with Virgin (which is believable as my other Yodel deliveries this week have sent me email updates, whereas no email update regarding the Virgin package)

Completely non existent Virgin communication and terrible customer service and like many others on here especially this week this seems to be a common theme. 

Would be interested to see if anyone has actually received their QuickStart Delivery? to see if any progress is actually being made (doubtful..) 

 

  • fireman999's avatar
    fireman999
    On our wavelength
    2 months ago

    The support  staff are telling you fibs ,, as at the moment the Virgin distribution center is out of commision.

    So nothing is being sent to any of their customers.

    So if you phone up currently they will give you Fantasy Island timelines for your delivery that will never arrive.

    You can keep phoning Virgin if you want ,, but it will only make you frustrated and angry listening to their lies.

    There is no other option than waiting on Virgin to get their distribution center back up and running.

    How long that may take,, only Virgin knows ,, but that is Classified Top Secret from their customers.  😂✌️

  • Carley_S's avatar
    Carley_S
    Forum Team
    2 months ago

    Hi JoshC117 

    Welcome to the Community Forums. 

    Sorry to hear that you've not received your order. We're aware of an issue affecting deliveries last week, which has since been resolved. Please do let us know if you've not received any further communication about your delivery this week and we can look into this further for you. 


     

    • unisoft's avatar
      unisoft
      Knows their stuff
      2 months ago

      You mean the warehouse incident itself is resolved but NOT deliveries or lack of communication about it to new customers.....

    • JoshC117's avatar
      JoshC117
      Tuning in
      2 months ago

      Hi Carley, 

      I’ve still not had any communication in regards to my delivery that was supposed to arrive on 07/12/24. The lack of communication is incredibly frustrating and like many others on here the issue regarding deliveries has not been resolved. Can this be resolved asap 

      • Tom_W1's avatar
        Tom_W1
        Forum Team
        2 months ago

        Hi JoshC117 thanks for your reply.

        We do appreciate this is extremely frustrating - we can't advise anything further at this stage but we will provide updates to all affected as soon as we have them.

        Many thanks