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Property below me can get virgin media broadband but i can't?

Joining in

So the Flat below me which is Number 8 on BH23 1QX Centenary house can get broadband but my two bed flat which is directly above can't get it? is there a reason for it or mistake.


Forum Team
Forum Team

Hi @raigon 

Thank you for reaching out to us here, welcome to the community.

There could be a number of reasons why one property could receive service and not another. It’s very difficult to say without understanding it a little more so I would like to take a look at this for you and see what I can do to help. In order to do so I will need a little bit more detail so I will send you a private message.

Once we have a better understanding we may be able to escalate this to one of our team to resolve for you because we would love to have you as a customer.


Thank you




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