romenren
8 months agoJoining in
Problem with cable to house, how to get VM to actually fix it?
It's been about a week of no service now, a VM engineer came out pretty quick and determined a new cable needs pulled outside.
3 days in a row an appointment was booked, and no one showed up. VM claim there's nothing they can do, and they booked the "next available slot", which is August 20Th (?!?!), which leaves me with no service for at least 3 weeks.
I spoke to their complaints dept and they've given me 40 "to by my own 4g router", which is beyond pathetic.
How can I get them to take this seriously and actually fix this? Surely thus length of time just leave them in breech of contractual agreements?