Packaging for equipment

[Sendmepackaging]

Hi Virgin Media

After 4 hours of being passed around by your phone colleagues I managed to close my account. 

You then needed my address to send me packaging so I could return your router. I have been waiting for 3 weeks for this and now getting messages now that a £65 charge will be deducted. Well, send the bloody thing you incompetent company that just wastes a person's time with everything but is so quick to charge you for everything.

[newapollo]

Hi Sendmepackaging 

You can use the online webform to request new packaging

/virgin-media-return-or-recycle-equipment/request-returns-pack 

You can also use the following link to print out your own returns label and use your own packaging.

https://www.yodel.co.uk/returns/virgin 

After clicking Create a new label. you will be prompted for your email address. Once you receive the email you will be able to print out a returns label which includes a barcode. You can then parcel up your equipment and drop it off at the nearest Collect + store. Enclose a covering note with your account number and details of the returned equipment including serial numbers.

Make sure you receive a tracking receipt and keep it safe.

** Use either or both of the following links to find your nearest store (they have different shops listed)

https://www.collectplus.co.uk/find-a-store 

 https://www.collectplus.yodel.co.uk/store-locator?v=2. 

You can also return your equipment via an O2 store if you have a local one. If you do take that route then make a note of your account number along with the serial numbers of any equipment you are returning and give that to the O2 staff, retaining a copy yourself and possibly get them to sign for it/and or take a photo.