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Outside cables

Angie97
Joining in

on ‎13-03-2024 08:55

IMG_4056.jpeg

 

Received my QuickStart kit yesterday, set everything up correctly but wasn’t getting any WiFi. Spoke with customer service on the phone and they said everything should be running okay. Only just moved into this house and stupidly didn’t look outside at the brown cable box until this morning and noticed some cut wires, is this something I can fix myself or will I need a VM installer to come round? 

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Adduxi
Very Insightful Person
Very Insightful Person

on ‎13-03-2024 10:33

Those look like the old telephone cables that VM no longer use.  However best to call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday and get an engineer out.  They will check all the wiring, install the Hub at your chosen location etc. etc. 

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