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Outside cables

Joining in


Received my QuickStart kit yesterday, set everything up correctly but wasn’t getting any WiFi. Spoke with customer service on the phone and they said everything should be running okay. Only just moved into this house and stupidly didn’t look outside at the brown cable box until this morning and noticed some cut wires, is this something I can fix myself or will I need a VM installer to come round? 


Very Insightful Person
Very Insightful Person

Those look like the old telephone cables that VM no longer use.  However best to call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday and get an engineer out.  They will check all the wiring, install the Hub at your chosen location etc. etc. 

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