Partner engineers performed the outside work a couple days ago, out of curiosity i checked the outside access and to my disbelief found that the cover was just sat there loose, not attached to the wall...
I managed to get both issues resolved today by speaking directly with Avondale Networks, they were much more helpful.
Not to mention a large part of the brick missing!
Having just blown the surface off your brick, they decided to drop it and run.
On to the next VM job...
Hey Chinwag, thank you for reaching out and I am so sorry to hear about this.
Let me send you a DM to see what is happening.
So almost a week later and after numerous conversations by phone, webchat and through the forum, it seems impossible to get someone out to put a screw in a wall. Although now, the cover has vanished completly leaving the cable completly exposed, sonme kid must have picked it up and thrown it away somewhere.
The larger issue im having though, where im just going in circles talking to people on the phone, is that my installation has been delayed a further 3 weeks, because virgins computers are telling them the outside work is not complete, even though it was completed over a week ago by Avondale networks.Failure of communication between the 2 firms it would seem, but it shouldn't be too hard for virgin to speak to avondale and confirm this work, as pictured below, a cable from the cabinet to my house, it's all ready to go but virgin won't just take me on my word, and send someone to do the indoor installation, its beyond frustrating.
Thanks for coming back to us chinwag, I'm sorry that we couldn't help the last time you spoke to us here on the forums. We were unable to access your account as security had not been passed and we would not have been able to help further. Would you like to attempt to pass security with us here again, so that we can get this looked into further?
Kind Regards,
Steven_L
I managed to get both issues resolved today by speaking directly with Avondale Networks, they were much more helpful.
