Solved
Outside cable box is damaged in recent storm. can i get a free replacement?
Hi, i have noticed other posts about this. My brown box was irreparably damaged by crashing bins and items that flew around in the recent storm. Is is possible to get this replaced by VM?
Call 150 and pick any option and once you get through to someone explain the situation. They will book for an engineer to come. They tried to charge me £25 for engineer visit but I refused to pay as it's not my fault box cover has broken and said I'd leave the wires exposed. Have engineer visit booked though not received conformation text or email. My online account shows an engineer visit has been booked. Good luck