Outside cable box is damaged in recent storm. can i get a free replacement?

[simonbuckrogers]

Hi, i have noticed other posts about this. My brown box was irreparably damaged by crashing bins and items that flew around in the recent storm. Is is possible to get this replaced by VM?

[Tudor]

The primary place to report faults or for service requests is Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post. This board is not a fault reporting system.

[Kully28 · Accepted solution]

Call 150 and pick any option and once you get through to someone explain the situation. They will book for an engineer to come. They tried to charge me £25 for engineer visit but I refused to pay as it's not my fault box cover has broken and said I'd leave the wires exposed. Have engineer visit booked though not received conformation text or email. My online account shows an engineer visit has been booked. Good luck 

[Matthew_ML]

Hey simonbuckerogers, thank you for reaching out and a warm welcome to the community I am sorry to hear your Onibox is damaged.

Let me send you a DM to get this sorted out. 

[Matthew_ML]

Glad we've managed to get the ball rolling on this for you 🙂