Outage help

[Marksd65]

I live in the G742ha area and there has been an outage for nearly a week now I got a message today to say it’s been fixed but it has not I phoned customer service and they now tell me it’s going to be another week

This is ridiculous is the a number that I can phone in the uk that I can get some sort of explanation 

Thanks in advance 

[Adduxi]

Unfortunately there is no SLA's for residential contracts.  I doubt if you will get any more information than is available on the Status website.  If people have a real need for continuous  broadband supply, they should have some sort of redundancy in place, or move to VM Business as it has SLA's.

[carl_pearce]

Don't forget to register for the auto compensation:

https://www.virginmedia.com/help/billing-and-payments/automatic-compensation

https://www.virginmedia.com/help/check/status

[jbrennand]

Try the “free & automated” Service Status number - 0800 561 0061 - which usually gives the most up to date info. and tells you of more local issues and fix estimates, down to street cab/ postcode level. It may well be vague re. fix times as some issues do take longer to track down
The "compensation "timer" can also be started on this number if appropriate.

[JohnFourty]

Yes, you could hotspot of your O2 sim, but then again that signal is useless too! Bearing in mind most residential customers pay more than a business connection. Very poor reasoning to explain abysmal customer service.