Order dispatch

[jjth17]

I made an order last week for Gig1 broadband (hub 5) and stream Box. The Yodel tracking has been on “With sender” status since 00:00 29/06 and is due for delivery tomorrow but this looks like Virgin Media have not dispatched the order.

Can this be followed up please as it is looking unlikely to be delivered on time. Upgrading my package so far has been a nightmare at every step including this stage so i have very little confidence that the goods have been dispatched.

[Carley_S]

Hi @jjth17 

Welcome to the community forums

Sorry to hear of your concerns with your order. We can see on the systems at our side that you've since been in touch and this all looks resolved for you now. 

Please let us know if you are having any further issues or have any questions at all. We'll be here to help on the community forums if needed :).