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ORDER NOT DELIVERED

tprronnie
On our wavelength

MY ORDER HAS NOT ARRIVED 

Order Ref: 17103029

Order date: 02/04/24

Services Ordered

  • Broadband

Your self-install pack is scheduled to be delivered on:

Tuesday2April
between8am-6pm

Where's my self install pack?

 

3 REPLIES 3

VM-Jon
Forum Team
Forum Team

Hi @tprronnie 

Thank you for reaching out to us here, welcome to the community.

I am sorry to hear that you haven’t received your order, I would like to take a look at this for you and see what I can do to help. In order to do so I will need a little bit more detail so please check out the little envelope icon in the top right hand corner of your screen for a private message from me

Thank you

Jon


Here to help! I'm an install manager helping out whilst working from home. Find out more


tprronnie
On our wavelength

one  black pod turned up was supposed to replace all my white pods I had 3 white pods so need the other 2 black pods 

Thank you for that information. They would only be able to order 1 pod at a time. 

I will private message you now to order another one. 

^Martin