Non serviceable property

[mikeDesperado]

Hi All

I am moving house in the very near future and i have been trying to get virgin into the new property. I'm currently a virgin customer.

Every house in the area can get virgin. Next door, which is about 1m away, currently has virgin installed but I am told that my property is un serviceable.

Is it possible to get an engineer to visit? I am willing to pay any additional cost but I am unable to get a straight answer from the helpdesk. I was told a spotter will be sent out but I had had no call back or update. When I phoned them up chasing the 'spotter' they cannot seem to find any record of this spotter being sent.

Is there any other number / email address I can use to help with a site visit?

Thanks

[Daniel_Et · Accepted solution]

Hi @mikeDesperado 👋 Thank you for your post and welcome to the Virgin Media Community 😀

We're sorry to hear about the poor experience you've had 😔

In order to look into this for you further, we'll send you a private message on here. Look out for the envelope in the top right-hand corner.

If you're on a portable device with a smaller screen, click on the icon in the top right-hand corner and select "messages" from the additional menu options.

Regards,
Daniel

[mikeDesperado]

Thanks for your help. Looks like my property is serviceable after an engineer visit. Thanks again

[Zach_R]

Hi @mikeDesperado,

No problem at all, I'm glad to hear that we were able to help.

Please do let us know if there's anything more that we can assist you with.

Thanks,