on 04-04-2024 13:03
I signed up to a contract on 27th March. I received a pre contract information and provisional installation date but no account number or welcome email.
I received a gone away email and advised a response within 48 hours but no response.
Chases several times with agents but they cannot help as no account number.
Has my account actually been set up?
on 05-04-2024 13:12
Hi @AM95
Thank you for reaching out to us here, welcome to the community.
I am sorry to hear that you haven’t received full details of your order, I would like to take a look at this for you and see what I can do to help. In order to do so I will need a little bit more detail so please check out the little envelope icon in the top right hand corner of your screen for a private message from me
Thank you
Jon