cancel
Showing results for 
Search instead for 
Did you mean: 

No wall socket

Molliehaywood1
Joining in

Hello, 

I have just received my quick start box however I have no socket or wire to plug it into. I’ve looked around my whole flat and there isn’t one anywhere. How can I book a technician to fit one for me? 

6 REPLIES 6

Tudor
Very Insightful Person
Very Insightful Person

You will only have been sent a QuickStart pack if the premises previously had VM. The box and cables may have been removed by the previous occupiers. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday


Tudor
There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2

Joseph_B
Forum Team
Forum Team

Hey @Molliehaywood1,

Welcome to the Community Forums and thank for the post.

Sorry to hear you have had this issue with your services getting installed, have you been able to get this arranged through or are you still not connected?

Joe

Hello, 

unfortunately, I’m still not connected. I haven’t been able to locate any wires or box. 

mollie 

Thanks for coming back to us @Molliehaywood1,

I would like to go about arranging this with you so that we can get you installed correctly, for me to do so I will need to go about sending you a private message.

Joe

Hello,

that would be a big help. Thank you so much! 

kind regards 

mollie 

Hey @Molliehaywood1,

No worries, if you respond back to me via the private message I have sent, we can look into this and get this arranged through.

Joe