No virgin media wall socket

[frglobetrotter]

Hi, I just received the kit to set up broadband, however the flat only has a wall socket as image attached, the cable doesn't fit the plug, please advise for a solution?

Thanks in advance.

[Tudor]

You will only have been sent a QuickStart pack if the premises previously had VM. The box and cables may have been removed by the previous occupiers. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday

[carl_pearce]

Or it's an 'odd' install where a VM internal box has not been used, and you require an adapter:

https://www.amazon.co.uk/Coaxial-F-Connectors-Adapter-Connector-Adaptor/dp/B09XW23JG5

[Molly_T]

Hi frglobetrotter 👋 welcome to the community! Thank you for posting. 

Sorry to hear you have had some issues with the connection point for your hub. This 👉 Quickstart guide also includes some pictures and what to do if you have any issues getting set up. 

It looks as though you have been back in touch with us since posting for further support in getting your installation completed - with us arranging conversion to a manned installation appointment. 

Hopefully you things are now sorted and you are now connected! 🤞 Please let us know if there is anything outstanding you need our support with. 

Wishing you all the best. 🌞