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No response on engineer / installation

CvrPaddyCvr
Tuning in

Hi there,

So my sister signed up previously, there was a problem with adding bill credit so we had to cancel the original account and go through a new setup/account over the phone.

Guy on the phone said an engineer would be out today to install - haven't heard a thing. We got texts from O2 confirming our new SIM but nothing from VM... We only have the original email from the first account with the account number etc... This has been weeks now waiting to get connected as previous owners removed the cabling from the box outside to inside the house. 

Could someone please get in contact with me regarding this? 

1 REPLY 1

Beth_G
Forum Team
Forum Team

Hi CvrPaddyCvr

Thank you for your post. We're sorry to hear there's been an issue with the installation of your sister's account with us. I'll be more than happy to look into this for you.

I've popped over a private message so I can take the details.

Thanks!

Beth