No plug for white cablw

[Clarkey51]

Hi,

I recently signed up for virgin media wifi. I have received my starter pack, however there is no virgin media wall socket for me to connect my white circular cable. There is a virgin media box however it does not have the right plugs available (shown in photo 1). there is a white cable already plugged into the wall socket at another port however I’m pretty sure this is for satellite TV (2nd picture). Do I need an engineer out to install the proper port into the virgin wall point? 

thanks!!

[Adduxi]

You need to connect to the white cable coming out of the blanking plate.  You will also need a "joining" connector, like this one.  https://www.diy.com/departments/slx-f-type-satellite-cable-coupler/5028422001905_BQ.prd

Screw the connector into the existing trailing cable, and the Quickstart cable is just a push fit onto the other end of the connector.

Not all properties have a socket, some just have a trailing cable like yours.  The socket is not mandatory to having a service from VM. 

[legacy1]

can't you just screw the cable coming out the wall to the hub directly?  

[Client62]

In the first photo, the square wall socket looks just like my TV aerial sockets i.e. for Freeview.

If you are stuck, call the Pre-installation and delivery team on 0800 052 1734.

Explain what needs to be done and book an engineer visit.

[Adduxi]

Yes you could, but using the QuickStart ensures there is an isolator inline. 

[nodrogd]

I would put my money on there being an inline isolator behind the wall plate. If the OP can unscrew the wall plate & look it might save a tech callout.