No internet

[nufclad147]

Approx 3 days ago my Hub5x dropped connection over wifi an Lan devices I had no access to the internet despite status showing a solid white light. After an hour I decided to do a factory reset using the Hub web interface and after this the light status changed to constant flashing blue still no acess to internet.

At this point I factory reset using the button at the side  of the Hub 5x to which acess to internet was restored. However today some 2 days later I have once again lost acess to the internet my wifi devices connect to Hub 5x but states no internet with all ethernet devices also zero connectivity. My Hub light status is a flashing blue. I have once again preformed a factory reset using pin hole button side of router but during reboot the Hub5x simply offers solid white light for appox 1 minute then flashing white for a very short period then returns to a flashing blue light and stays flashing blue.

Any help or support would be much appreciated.

[nufclad147]

Quick update - Left the router in the state of flashing blue light for 20 mins after the factory reset and connectivity has returned but this is the 2nd outage in the space of 2 days Im hoping its not going to be a common theme from here on in. Since January  the time of installation all has been perfect till this week.

[mda99das]

Logic would dictate either a fault with the router or the physical fibre that carries the signal.

[Matthew_ML]

Hey, I can see you are currently in PM with me.

Please do get back to me when you can do.