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No delivery for self install

Joining in

Ordered a self install box for the place I have just moved to, selected today (06/03/24) as the delivery date and have not heard any confirmation of when it if it will be delivered. Just received pre contract documents. Unable to chat with anyone as I don't have a account number. 

Please advise what I do next as I need the WiFi asap for work.


Forum Team
Forum Team

Hi @Ashrobinson 

Thank you for reaching out to us here, welcome to the community.

I am sorry to hear that you haven’t received full details of your order, I would like to take a look at this for you and see what I can do to help. In order to do so I will need a little bit more detail so please check out the little envelope icon in the top right hand corner of your screen for a private message from me

Thank you


Here to help! I'm an install manager helping out whilst working from home. Find out more

Forum Team
Forum Team

Hi Ashrobinson 👋 Hopefully VM-Jon was able to get things sorted for you!

If you still need support just let us know and we will be happy to help. 

Wishing you all the best. 🌞