No contact regarding pre installation appointment

[hanalee11]

I applied for broadband on the 20th November and have still not had a reply for a pre-installation date for almost 2 months. No one on the phone is able to give me any sort of time frame despite customer service telling me they’d expedited my case. How many more months before someone books me in?

[Lee_R]

Hi @hanalee11 thanks for posting and welcome back to our community.

Sorry to hear of the delay in your pre-installation and for any inconvenience this may be causing. I would like to take a look on your behalf. I am going to send you a private message. Please keep an eye on your inbox in the top right of your screen.

Regards

Lee_R