No Ranging Response received - T3 time-out

[lawrmc]

Hi.

We had our Virgin FIbre install a couple months back and we keep getting intermittent issues with connection. Checking the router status I see the error - No Ranging Response received - T3 time-out

We have a HUB 3.0. Noticed some other posts in this forum with the logs form the router so posting them below. Hope someone can advice/assist/help. 🙂

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1	299000000	2.7	40	256 qam	21
2	139000000	4.8	40	256 qam	1
3	147000000	4.6	40	256 qam	2
4	155000000	4.5	38	256 qam	3
5	163000000	4.3	40	256 qam	4
6	171000000	3.9	40	256 qam	5
7	179000000	3.7	40	256 qam	6
8	187000000	3.7	40	256 qam	7
9	195000000	3.4	40	256 qam	8
10	203000000	3	38	256 qam	9
11	211000000	3	40	256 qam	10
12	219000000	2.4	40	256 qam	11
13	227000000	2.2	38	256 qam	12
14	235000000	2.2	40	256 qam	13
15	243000000	2	40	256 qam	14
16	251000000	1.9	38	256 qam	15
17	259000000	1.9	40	256 qam	16
18	267000000	1.2	38	256 qam	17
19	275000000	1	38	256 qam	18
20	283000000	1.9	38	256 qam	19
21	291000000	2.9	40	256 qam	20
22	307000000	3	40	256 qam	22
23	315000000	2.9	38	256 qam	23
24	323000000	2.7	38	256 qam	24

Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1	Locked	40.3	61	0
2	Locked	40.3	50	0
3	Locked	40.3	76	0
4	Locked	38.9	72	0
5	Locked	40.3	42	0
6	Locked	40.3	53	0
7	Locked	40.3	37	0
8	Locked	40.3	51	0
9	Locked	40.3	51	0
10	Locked	38.6	44	0
11	Locked	40.3	74	0
12	Locked	40.9	69	0
13	Locked	38.9	49	0
14	Locked	40.9	35	0
15	Locked	40.9	55	0
16	Locked	38.9	77	0
17	Locked	40.3	47	0
18	Locked	38.9	84	0
19	Locked	38.9	91	0
20	Locked	38.6	72	0
21	Locked	40.3	25	0
22	Locked	40.9	57	0
23	Locked	38.9	66	0
24	Locked	38.9	81	0

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1	36600007	47.8	5120	64 qam	11
2	23600000	46.3	5120	64 qam	13
3	30099974	46.3	5120	64 qam	12
4	43100000	47.8	5120	64 qam	10
5	49599998	47.8	5120	64 qam	9

Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1	ATDMA	0	0	2	0
2	ATDMA	0	0	6	0
3	ATDMA	0	0	6	0
4	ATDMA	0	0	5	0
5	ATDMA	0	0	7	0

[lawrmc]

We've rebooted the router a few times over past month, issue keeps coming back.

[Adduxi]

If they are preceded by the accompanying DHCP Renew, that is quite normal.  It is to do with the way VM's DHCP is setup.

See my network log below;   

16/02/2023 05:39:3	critical	No Ranging Response received - T3 time-out;CM-MAC=;xxxxxxxxxxxxxxxxxx
13/02/2023 15:36:20	Error	DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=xxxxxxxxxxxxxxxxxx

[lawrmc]

Yeah it is. 

[ALF28]

Thanks for the explanation, I was also getting these same network logs  and wondered if  it was a fault, but now asume these messages are normal and my speed is good. The occasion problems I get are disconnections or browsers stop working for a short period or crash for no reason, but may be down to my computer, browser or windows 10.