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No Delivery confirmation or account number

hdoran3
Joining in

on ‎15-01-2024 14:54

Hi, 

I, like many other customers on this forum, have received my contract via email, but no account number. I scheduled the self-set up for 30th Dec and I’ve still heard nothing. 

I’ve tried contacting customer service but cannot access as I have no account number, I’ve also tried logging into my account but it seems that it isn’t valid? I need this resolved quickly as I’ll need to be able to use WiFi for work. The new account is in my name. 


Regards, 

Hannah 

 

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1 REPLY 1

VM-Jon
Problem sorter

on ‎15-01-2024 15:00

Hi @hdoran3 

Thank you for reaching out to us here, welcome to the community.

I am sorry to hear that you haven’t received full details of your order, I would like to take a look at this for you and see what I can do to help. In order to do so I will need a little bit more detail so I will send you a private message.

Thank you

Jon

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